The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.
ONLINE SERVICE | SERVICE | PHONE | CONTACT |
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Park ViewerThe City of Austin has developed a parks viewer using Geographical Information System (GIS) mapping technology that allows you to... |
3-1-1 |
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Parking ServicesView the Parking Division services to find information about valet parking, chauffeur permits, limousine and taxicab permits and ground transportation services. See more information on parking spots downtown here... |
3-1-1 |
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Parks Classes and Program RegistrationThe Austin Parks and Recreation Department provides an online class schedule. You may search the site by location or by category and sort to find a particular program. |
512-974-4040 |
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Payment Options and Credits |
512-974-4800 |
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Pedestrian Hybrid BeaconsPHBs are pedestrian activated warning devices. The beacon consists of two red lights above a single yellow light. The beacon head is "dark" or unlit until a pedestrian activates the device. |
3-1-1 |
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Performance MeasuresSearch and review the performance measure data tracked by City departments. |
3-1-1 |
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Permitted Use ChartThe Permitted Use Chart is a table of permitted, conditional, and prohibited uses for your residential or commercial property. You can download the document or... |
512-974-6370 |
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Personnel GrievancesThe ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information. |
3-1-1 |
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Plan Room ServicesSMBR's Plan Room provides hard copies of plans and drawings from the City of Austin and other local public and private entities. Our Plan Room also provides access and free training on the McGraw Hill Online Database. |
512-974-7799 |
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Police ReportsIn most cases, the public portion of police reports can be obtained from the APD Incident Report Database. For all other questions or information regarding the purchase of police reports, traffic collision reports... |
512-974-5407 |
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Pool SchedulesView the Pools and Splash Pads page to find the schedule of open dates and hours of operation for specific pools. View pool fees and rentals for information on daily fees, season passes and pool rentals. |
3-1-1 |
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Proclamation RequestThe City is pleased to recognize the people, programs and events that make Austin unique by issuing proclamations and other recognitions. Request a proclamation |
512-974-2792 |
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Provide Closed Captioning and Interpreter ServicesThe ADA Coordinator assists in determining eligibility and appropriate accommodations for employees. She also direct citizens in proper procedures for obtaining needed information for accommodating clients and employees. |
512-974-3256 |
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Public Information RequestThe Texas Public Information Act gives you the right to access all government records, except where certain exceptions apply. The public information officer may not ask you why you want the records. Request public records online. |
3-1-1 |
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Public NoticesThe City Clerk will post public notices, including Rule Postings, Election Notices, Firefighters', Police Officers' and EMS Personnel Civil Service Commission Notices, and other public notices. See Public Notices. |
512-974-2210 |
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Public Records Access - Online Document SearchUse this page to access public records found in the Office of the City Clerk including Council-Approved Records and... |
512-974-2210 |
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Public Records Keyword SearchUse this resource to access public records found in the Office of the City Clerk including council-approved records, municipal election documents and municipal utility district documents. |
3-1-1 |
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Public Safety Labor Agreement TrainingThe Labor Relations Office trains city staff and management on the proper interpretation of the components of labor agreements to ensure compliance and on grievance procedures. |
3-1-1 |