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The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.

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ONLINE SERVICE	SERVICE	PHONE	CONTACT
	Park Viewer The City of Austin has developed a parks viewer using Geographical Information System (GIS) mapping technology that allows you to...	3-1-1	Parks and Recreation
	Parking Services View the Parking Division services to find information about valet parking, chauffeur permits, limousine and taxicab permits and ground transportation services. See more information on parking spots downtown here...	3-1-1	Transportation
	Parks Classes and Program Registration The Austin Parks and Recreation Department provides an online class schedule. You may search the site by location or by category and sort to find a particular program.	512-974-4040	Austin 3-1-1
	Payment Calculator for the Regional Stormwater Management Program Potential applicants to the RSMP can use the Single Family Developments Calculator or the Commercial and Multi-Family Developments Calculator to estimate the required...	512-974-2501	Watershed Protection
	Payment Options and Credits	512-974-4800	Municipal Court
	Pedestrian Hybrid Beacons PHBs are pedestrian activated warning devices. The beacon consists of two red lights above a single yellow light. The beacon head is "dark" or unlit until a pedestrian activates the device.	3-1-1	Transportation
	Performance Measures Search and review the performance measure data tracked by City departments.	3-1-1	Austin 3-1-1
	Permitted Use Chart The Permitted Use Chart is a table of permitted, conditional, and prohibited uses for your residential or commercial property. You can download the document or...	512-974-6370	Planning
	Personnel Grievances The ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information.	3-1-1	Labor Relations
	Plan Room Services SMBR's Plan Room provides hard copies of plans and drawings from the City of Austin and other local public and private entities. Our Plan Room also provides access and free training on the McGraw Hill Online Database.	512-974-7799	Small and Minority Business
	Police Reports In most cases, the public portion of police reports can be obtained from the APD Incident Report Database. For all other questions or information regarding the purchase of police reports, traffic collision reports...	512-974-5407	Police
	Pool Schedules View the Pools and Splash Pads page to find the schedule of open dates and hours of operation for specific pools. View pool fees and rentals for information on daily fees, season passes and pool rentals.	3-1-1	Parks and Recreation
	Proclamation Request The City is pleased to recognize the people, programs and events that make Austin unique by issuing proclamations and other recognitions. Request a proclamation	512-974-2792	City Clerk
	Provide Closed Captioning and Interpreter Services The ADA Coordinator assists in determining eligibility and appropriate accommodations for employees. She also direct citizens in proper procedures for obtaining needed information for accommodating clients and employees.	512-974-3256	Human Resources
	Public Information Request The Texas Public Information Act gives you the right to access all government records, except where certain exceptions apply. The public information officer may not ask you why you want the records. Request public records online...	3-1-1	Austin 3-1-1
	Public Notices The City Clerk will post public notices, including Rule Postings, Election Notices, Firefighters', Police Officers' and EMS Personnel Civil Service Commission Notices, and other public notices. See Public Notices.	512-974-2210	City Clerk
	Public Records Access - Online Document Search Use this page to access public records found in the Office of the City Clerk including Council-Approved Records and...	512-974-2210	City Clerk
	Public Records Keyword Search Use this resource to access public records found in the Office of the City Clerk including council-approved records, municipal election documents and municipal utility district documents.	3-1-1	City Clerk
	Public Safety Labor Agreement Training The Labor Relations Office trains city staff and management on the proper interpretation of the components of labor agreements to ensure compliance and on grievance procedures.	3-1-1	Labor Relations

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