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Service Online Phone Contact

Facility reservations

The Parks and Recreation Department's Office of Special Events coordinates reservations and filming requests at a number of facility and picnic sites within the Austin parks system. Contact the office at 512-974-6797 to set up a facility reservation.

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512-974-6797 Parks and Recreation

File a citizen complaint

You can file a citizen complaint about insurance violations, noisy animals, traffic code, city code, and criminal violations.

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512-974-4800 Municipal Court

File a complaint about a police officer

This service is for anyone who has had or witnessed an interaction with the Austin Police Department (APD) and wants to provide feedback. It is administered by the Office of Police Oversight (OPO), which is impartial and separate from the APD. File a complaint about the Austin Police Department online, over the phone, in person, or by mail. You do not have to provide your contact information.

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3-1-1 Austin 3-1-1

File a police report

File a police report to report offenses and non-emergency crimes – crimes that are no longer in progress and present no immediate threat to anyone.
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File a Public Information Request

The Texas Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records. Request City records here.

Yes
3-1-1 Austin 3-1-1

Find health screening services

The Health Department provides many health screening services, including HepatitisTuberculosisSexually Transmitted Diseases, and HIV/AIDS.

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512-972-5000 Health

Fiscal Surety

The Fiscal Surety Office accepts, monitors, and releases fiscal surety payments for improvements to environmental, health, safety controls, and public infrastructure.

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Austin 3-1-1

Flood protection information and assistance

Is your home or business at risk for flooding? Our staff is available to meet with you and discuss your situation and strategies to reduce damages. Email us or call 512-974-2843.

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512-974-2843 Watershed Protection

Floodplain maps

Is your Austin property in a floodplain? Find out using FloodPro, an online tool that shows floodplain maps, models, elevation certificates and floodplain map revision information. Questions? Call 512-974-2843 or send an email.

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512-974-2843 Watershed Protection

Floodplain models

Need hydrologic or hydraulic models for your project area in Austin? What about associated shapefiles or floodplain delineation? Please use FloodPro, an online tool. Questions? 512-974-2843 or send an email.

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512-974-2843 Watershed Protection

Food handler resources

Due to State of Texas Legislation No. SB582

1. Registration is no longer required for food handlers. EHSD will no longer accept applications.
2. Training that is accredited by the State or ANSI is still required for food handlers.

Food Handler Requirements

Yes
512-972-5000 Health

Foodborne Illness Complaints

APH’s public-facing complaint system is an online survey that allows you to file a foodborne illness report when events surrounding your illness are fresh on your mind. When you think that something you ate made you sick (and possibly others), fill out the questions completely to capture as much information as possible to send to your local health department. APH epidemiologists will examine your report, investigate if needed, and capture real-time information about what is going on in your community.

Yes
3-1-1 Health

Foster a pet

We rely on foster families to provide love and care to our most at-risk dogs and cats. Fostering is truly lifesaving! Here is everything you need to start a foster application.
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